Privacy Policy

Privacy Policy for FoodZtop.com

1. Introduction

Welcome to FoodZtop ("we," "our," or "us"). We operate the FoodZtop website (www.foodztop.com) and our mobile application (collectively, our "Service").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service to order food for dine-in, pickup, or delivery through third-party partners (e.g., GoFood, GrabFood, ShopeeFood).

By using our Service, you consent to the data practices described in this policy. If you do not agree, please do not use our Service.

2. Information We Collect

We collect information that you provide directly to us and automatically when you use our Service.

A. Information You Provide:

  • Personal Details: Name, email address, phone number, delivery address when you create an account or place an order.
  • Order Information: Details of the food items you order, your payment method (note: we may store payment method details but process payments through secure third-party gateways), and your transaction history.
  • Location Data: Your precise or approximate location data when you use the "find nearby" feature or set a delivery/pickup location.
  • Communications: Records of your correspondence with us if you contact customer support.

B. Information Collected Automatically:

  • Device Information: Your device type, operating system, unique device identifiers, and mobile network information.
  • Usage Data: Information about how you interact with our Service (e.g., pages visited, features used, time spent on the app).
  • Location Data (GPS): We collect your device's location via GPS to show you nearby vendors and enable delivery services. You can enable or disable location services via your device settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your food orders (dine-in, pickup, delivery).
  • To communicate with you about your orders, account, and our promotions.
  • To personalize your experience and show you relevant vendors and offers.
  • To improve, maintain, and optimize our Service and develop new features.
  • To prevent fraud and enhance the security of our Service.
  • To comply with legal obligations.

4. Sharing Your Information

We may share your information with:

  • Food Vendors & Partners: We share necessary order details (your order, name, and phone number) with the food sellers and location owners to fulfill your order.
  • Delivery Partners: If you choose delivery via a partner (e.g., GoFood, GrabFood), we share your order and delivery address with that third-party service. Their use of your information is governed by their own privacy policies.
  • Service Providers: We engage third-party companies to perform services on our behalf, such as payment processing, data analysis, and marketing assistance. They are only permitted to use your information to provide these services to us.
  • Legal Requirements: We may disclose information if required by law, regulation, or legal process.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Your data is stored on secure servers, and we retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy.

6. Your Choices and Rights

  • Account Information: You can review and update your account information by logging into your account on our Service.
  • Location Data: You can enable or disable location services through your device settings.
  • Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in those emails.
  • Data Rights: Depending on your location, you may have the right to access, correct, or delete the personal data we hold about you. To make such a request, please contact us at the email below.

7. Children's Privacy

Our Service is not intended for individuals under the age of 17. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.

8. Third-Party Links

Our Service may contain links to other sites, such as our food vendors or delivery partners. We are not responsible for the content or privacy practices of these external sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: privacy@foodztop.com